The phone rang hardest when the team was busiest
A leading restaurant in Prishtina was overwhelmed by calls at peak hours. Staff had to choose between the guests in front of them and the phone, so calls went unanswered and bookings went elsewhere. Adding staff for a few busy hours a night did not make sense.
A voice assistant that answers every call
We built a voice assistant that answers every call, day and night, and books the table straight into the restaurant's booking system. It handles the conversation naturally and passes large parties, special requests and complaints to the team with the details already taken.
Missed calls became booked tables
Confirmed bookings rose 30% and no peak-hour call goes unanswered. The front-of-house team now looks after the dining room during the rush, with the same headcount.
Results
- No missed calls at peak hours
- A lighter load on the front-of-house team
- Faster responses for guests
